Privacy Policy

INDGM recognizes that your privacy is very important, so we take all possible measures to protect it. This present policy applies to all services offered by INDGM Store, including this website. The purpose of this privacy policy is to make it clear to users what types of data are collected while browsing our platform and how this data is disclosed to third parties. By accessing and using the INDGM website, you agree with the terms of the privacy policy. If you do not agree with the terms, we kindly ask you not to use our services. If you are under 18 years old, it is necessary to read it together with a legal guardian to accept the terms.

1. Collected Information

Personal Information

By using our websites, carrying out surveys, and filling out registration forms, users agree with INDGM's collection and processing of “personal information,” which will be provided when performing top-ups in the chosen games or when using support. Your personal information will only be collected through online forms in secure environments, letting you know when the collection is done.

Personally Identifiable Information

At times, you may be asked to provide personally identifiable information while using the services or when support needs to resolve a user-initiated issue. As the name implies, this is information that allows us to identify the user. Your security is very important to us.

Non-personal Information

When using INDGM Store's website and services, we may collect non-personal information. These data do not identify a person and do not allow contact, such as age, gender, education, etc. Non-personal information may also include technical data such as your IP address, type of browser used, websites you visit immediately before and after visiting our pages, and other anonymous data related to your use of our websites.

Online Purchases

When you top up on our website, we collect some personal information in a secure environment. For example, when performing a recharge, we ask you to provide data to complete the order. Additionally, information about your purchases is stored for support purposes. Your financial information is not stored.

Cookies

As with many other websites, we use “cookies” to improve the user experience. When visiting our website, a cookie is inserted in your browser to identify how many times you return to our address. Some information collected includes IP address, referral source, and geographic location. Your personal information is not collected by cookies. Most browsers allow you to manage cookie settings. If you have any questions about cookies, check your browser’s Help section.

2. How We Use Collected Information

Our Services and Websites

Your personal information is used to provide requested services, communicate with you, and facilitate purchases. We also use some of this information to understand user profiles, such as geographic distribution and age groups, to enhance user experience and detect fraud or abuse.

Email Communications and Online Services

When making a purchase on our website, some information provided may be used to send notifications regarding transactions, updates, or news about our services. You will have the option to change preferences and opt out of such communications. Stored data includes Name, User ID, Server ID, Order, WhatsApp Number, and Email. This information may be used by support to resolve issues.

3. Disclosure of Information to Third Parties

Except as specifically provided in this Policy, we do not share your personal information with third parties without your permission. No data is transferred to agencies or companies for marketing or commercial purposes. We may disclose aggregated demographic and statistical data to third parties for analytical purposes, but these do not include personal information.

Service Providers

Occasionally, we may hire unaffiliated companies to assist in providing services. In such cases, personal information may be shared with them, but only to perform the specific service, and they are not authorized to use or store your information for any other purpose.

4. Security of Collected Information

The security of your personal information is very important to us. All transactions occur in a secure environment, and your financial details are not stored in our database. However, no data transmission over the internet is 100% secure. INDGM Store takes necessary precautions to prevent information leakage and ensure security. If you have concerns about security, please contact our support team via WhatsApp or Live Chat.

5. Corrections, Updates, and Removal of Personally Identifiable Information

If your personally identifiable information contains errors, needs updates, or you wish to have it removed, please contact our support team on WhatsApp. Requests that are unjustifiably repetitive, require excessive technical effort, or risk others' privacy may be refused. INDGM reserves the right not to make changes to personal information without proper verification of ownership through required documents. Additionally, personally identifiable information may be disclosed to comply with court orders or laws requiring such disclosure.

In the event of a reorganization, sale, or merger, we may transfer your personally identifiable information to relevant third parties with your consent if required by law.

For any further questions or concerns about our Privacy Policy, please contact our support team.